Refund Policy

We want you to feel confident subscribing to Nyenzo. This policy explains when and how refunds apply.

Monthly Subscriptions

Monthly plans are billed at the start of each billing cycle. Because access to the platform is granted immediately, monthly subscriptions are non-refundable once a billing period has begun.

You may cancel at any time. Cancellation takes effect at the end of the current billing period and you will not be charged again.

Annual Subscriptions

If you purchased an annual plan and are not satisfied, you may request a refund within the first 14 days of your subscription for a full refund — no questions asked.

After 14 days, refunds for annual plans are calculated on a pro-rata basis: we refund the unused portion of your subscription, minus any months already used. For example, if you cancel after 3 months of a 12-month plan, you would be eligible for a refund covering the remaining 9 months.

Pro-rata refunds for annual plans are available up to 30 days after your last renewal date.

How to Request a Refund

To request a refund, email us at central@nyenzo.com with the subject line "Refund Request" and include:

• The email address associated with your Nyenzo account
• The date of your subscription purchase
• The reason for your request (optional but helpful)

We aim to respond within 2 business days. Approved refunds are processed within 5–10 business days, depending on your payment provider.

Exceptions

Refunds will not be issued in the following circumstances:

• Accounts suspended or terminated due to a violation of our Terms of Service
• Requests made after the applicable refund window has passed
• Duplicate purchases — please contact us immediately if this occurs

Questions

If you have any questions about this policy, reach us at central@nyenzo.com.